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Monday, May 28, 2007

Customer Opinions

I would say this is the FIRST best authorized service center in India. I have broken down the points as shown below.

Sl No Point % Remarks

1 Friendliness : 100%

2 Behavior : 100% : All the employees are well behaved


3 Attitude : 100%

4 Honesty : 100%

5 Knowledge : 95% : Since even GOD is not 100%

6 Openness : 100% : Openness makes people approachable,
makes people open to learn new techniques

7 Cleanliness : 95% : Cleanliness of the garage or workplace

8 Organized : 100% : Well planned work execution

9 Quality : : Though it is a Perceptive value, Since the all the above parameters fall into place, the quality figure,
automatically sits in place. (Mileage (Fuel economy): People have to realize that mileage Also depends on their riding habits also.)

Automobiles are just not just a bunch which is got just by few fitting things mechanically. It is also about using Engineering for a good the reason. Its also about the techniques used to achieve the same.


Eg: using screw gauges vernier calipers etc to fit things or find out wear etc.

These techniques are well used at Auto Service. I go to them & pose questions about repairing & take their feedback for my Non Bajaj products too(which I currently own & Repair myself).

Who needs technology coming from foreign lands like USA, France, UK etc. There are people in India too, and they need to be encouraged. Auto Service stands very much in the category & they Deserve to be encouraged.


The finest point is, they also encourage others to realise their potential as it is in my Personal case.

I would say they are a cluster of Some of the Honest Indians who are doing Our country proud.

Finally, there are Many Service centres & There is Auto Service - "A culture which is very Apart"

Regards,
Arvind Belavadi

arvind_belvadiATyahooD.tcom

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"Auto Service - A small service station run with an outlook better than those of large Corporations". - Sameer Shisodia


Great Pluses:


* Transparency, straightforward dealings.

* Knowledgeable - from Venkat to every employee

* Willingness to learn and improve is apparent

* Willingness to accept feedback and correct mistakes

* Every guy there is a CRM expert, not just Venkat. Venkat himself has become a friend too!

* Its very employee friendly too, and as a customer, that gives confidence in their commitment.



Specifics:

* Detailed analysis and convincing answers

* Spare bike

* Open discussion of ideas

* Free advice - not just to Bajaj owners!

* The next-big-idea place, even for BAL service strategy :)



Also,


Personally :


- found a source of courage, technical help for my Leh dream.

- found a gr8 friend for more than just my bike :)

- went back to Bajaj despite earlier bitterness purely based on brand-Venkat

- very impressed with the breadth of ideas and the zeal with which and the detail in which they're pursued!

- the latest effort to inculcate a sense of self-belief and pride in automobile engg students is inspiring


rgds,Sameer

--

Sameer Shisodia
Bangalore
getD.tsameerATgmailD.tcom

Tuesday, May 22, 2007

Key Members



Venkatesha Murthy.B.V.

Armed with a Diploma in Automobile Engineering from S.J.Govt Polytechnic in 1962, he went on to Join the 515 Army base workshop as Trainee Engineer.



He later switched jobs before settling down to Central Power Research Institute, Bangalore in 1964.

He quit the secure Central Govt job to restart the Family Enterprise in 1971.

He specialises in Training customers on

1. Good & Safe Driving habits
2. Basic Do it Yourself
3. Getting the best mileage from your vehicle

He has been featured on Radio & TV on numerous occasions with regard to the above three subjects.

He has also served on the Syllabus review committee of Board of Technical Education in Karnataka.

As a Passionate Teacher, he has taught his favorite subject at Various Polytechnics & Schools.

He is actively involved in the Policy & operational planning at Auto Service.




Venkat Shyam,BV



A First Rank Automobile Diploma holder(Batch of 1989) from S.J. Polytechnic, Bangalore, Went on to Join Bajaj Auto ltd., as a Trainee Engineer in 1989.

In 1991 due to peer Pressure, got him back to Family business.

He has attended quite a Few Executive Development Programs at Indian Institute of Management, Bangalore.

He has conducted over 120 Product Training programs to Local Garages across Various towns & cites in the State.
He has been Awarded the Engineers day award for Exemplery service in the Automobile industry.

Writes as a tech support member on a few Motorcycling fourms on the internet & actively supports Motorcycling.

He now Involved actively in producing the Next generation of Automobile Service Professionals by promoting the Industry among students in the Rural Areas.

He's Incharge of the day to day affairs of Auto Service.

Monday, May 21, 2007

Probiking




ProBiking

This is an Exclusive work centre is Dedicated to give you & Motorcycle the best Feel, Experience & Service.
Auto Service is the only Other Probiking Center in Bangalore & caters to Bangalore South.

Auto Service is the First & only Probiking Centres Among Authorised Service centres in the Bajaj network in the Country to have achived this Status.






Sunday, May 20, 2007

Locate us

Wiki Mapia Coordinates: 12°55'15"N 77°34'11"E

Postal Address

Auto Service
#37, 28th Cross,
Industrial Area,
Banashankari -2 stg,
Bangalore -560 070
Tel: 080 2671 1132/ 2774
Help line: +91 9243 11 2244

Working days & hours:

Closed only on : All Fridays, Festival, Public & National holidays
Work Hours : 8.00 am to 7.00 pm
Lunch Break: 1.00pm to 2.00 pm

Do It Yourself course

Second Batch to commence on 02June'2007

We have launched an Unique initiative to for those of you who are itching to repair your own motorcycles.

This generic course suitable for any Two Wheeler , is focused around "What If" Situations, mainly to help you come out of crisis on the road, whilst making you work in one of the best workshop setting in the Country.

How it works:

It would be a 3 Weekends course (Both Sat & Sunday)

4th week end could be used to practise your skills.

Course content:

Covers all "What If Situations" & Basic Preventive Maint of the vehicle. At the end, you could attempt service of your own vehicle.

Method: Practise oriented

Course Fee:You Decide what we are worth , based on your perceived Value.We don't have a fee structure.

PS: All the Proceeds from these Trainings would be used to help Rural Budding Auto Technician training. So its Purely your call.

Flexibility: In case you miss out a session due to any reason, you could attend the same in the next program.

Contact details

Venkat Shyam,BV
Auto Service,
#37, 28th Cross,
Industrial Area,BSK-2,
BLR-70
(M) : +919448040349

Wednesday, May 16, 2007

About us

About Us.

We are a Family based Service Provider for Bajaj Brand of Two wheelers in Bangalore.

Besides having a Designer Workshop, we have very many Firsts, Laurels & Credits in our favour, the Following are Very important.



Mr. Rajiv Bajaj Awarding the First Ideal Workshop Award to us
  1. 1995 - First Ideal Workshop Among Authorised Service Centres in the Country.
  2. 1996 - Service Performance Award
  3. 1997 - Service Performance Award
  4. 1999 - Best Service Dealer in Karnataka
  5. 2006 - First Authorised Probiking Service Centre in the Country.

We believe in total transparency & have our Entire Workshop design, Work culture & Work process reflects this Etho.

Citations & other Awards: